Why can’t you give me that information!
Hey guys I don't know if it fits well here since it's not IT but i am a Fire Alarm Technician and I just finished an emergency call by phone. (I am on phone so sorry for the shitty formatting)
$sg1: security guard #1
$sg2: security guard #2
$sg3: you guessed it?
$ed: emergency dispatcher
As I was relaxing watching my girlfriend smearing some bandit's face with flame spell and turning them into sushi with her steel sword while shouting Unrelenting Force, (yes I introduced my GF to Skyrim and she freaking love it) I receive a phone call DUN DUN DUN
$me: hey there sorry I haven't heard my pager beeping
$ED: nah it's fine! I have a message for you
$ME: sure lemme pick a paper and pen (odd i took a red ink pen)
$ED: so the message is from $SG1 from &HOSPITAL-OUT-OF-USUAL-AREA he wish to have information about putting the system in test for a test on electromagnetic doors. Please call him at $phonenumber
$ME:(wait what???)…hmm okay… bye!
I hung up and then i call.
$ME: Hi! Is this $SG1?
$SG1: yes that's me?
$ME: This is $ME from $CIE i received an emergency call about electromagnetic doors?
$SG1: oh! Yes! I called $phonenumber and asked to put the central alarm in test for my verification.
$ME: hum that's clearly not the right number, CIE toll free number
$SG1: oh well i called that number, and then called the fire dept in case
$ME: oh okay well at least you called the fire dept that would be enough but again you didn't called the right number.
$SG1: oh well too late. Anyway BYE!
As I just hung up… yes i get another call.
$Ed: hi there! I got another call for you.
$ME:(fuck) okay I'm all ears
$ed: its from $SAME-HOSPITAL call $phonenumber ask for $SG2 she want to know what the hell happened why the firefighters are on their way
$ME: okay thanks!
I prepare mentally about the shitload.
$ME: hi? May I speak to $SG2?
$SG3: what for? She is busy right now.
$ME: well i just got an emergency call from her, my name is $ME from &CIE.
$SG3 (to SG2): i have a guy from CIE about the emergency call you had placed? (To me): one second she's on the phone
$SG2: this is $SG2 what can I do?
$me; yeah i got a call from you.
$sg2: ueah i wanted to know what the fuck happened? Why firefighters are coming? I just finished talking to my guy and he's telling me they are on their way!
$ME: could it be $SG1?
$me: well its because the phone number he's been told to call is not a phone number to an alarm central, its to call us to place service calls, inspection, installation. Thats not even close to our alarm central phone number!
$SG2: so can you give me the phone number to my alarm central?
$Me: I don't have access to that information, first of all, my office is…
$SG2: so you are useless?
$me: thats not what I meant!
$SG2: so you aren't an Alarm central? So why your dispatch told my guy its on test?
$Me: i don't know im not with the dispatchers im a technician on guard…
$SG2: so what's the phone number of the alarm central?
$Me: whats your central? #1, 2, 3, 4, 5, 6 7, 8? I can provide you the right number but what's the name…
$SG2: I don't know all I have is this number to call for elevators, fire alarm test, etc
$me: again, that is the toll free number to reach CIE.
$SG2: so we should stop calling you you are useless!
$me: I never said that! I am trying to explain you that you have been given the wrong information for this current situation, this phone number is for service, installation and inspection calls, not Alarm central.
$sg2: so what's the number then?
$me: the office is closed i dont have access. Do you have access to the most recent fore alarm inspection? If not i can still come and take a look.
$SG2: its too late for disturbing people to come here. Why can't you give me the phone number?
$me: i need to know which central there isn't just 1.
$Sg2: so you are not a dispatcher ? You are a technician?
$me: yeah and im on emergency calls starting from yesterday until next Tuesday.
$Sg2: okay fine bye.
Edit: bit of formatting.